Acceptance letter is not sent at accept submission step

[lsteele]

Hello,
just recently in one of our journals, I noticed that the acceptance email is not sent out (looking at the activity log). this is new…
Where should I check if all configurations are correct? the letter is in place, is not disable; I have the same problem using the role of Editor in Chief or Journal Manager: I go through all the step, but no email is sent out.
We are using OJS 3.3.0.7;

If anyone can guide me to where to check I would be most grateful!!

[rcgillis]

Hi @lsteele,

Is this being done after the decision is recorded by the Editor?

-Roger

[lsteele]

Hi Roger,
the first time was the initial decision from the Editor (no mail was sent out), then I tried again, and the template came up and I could edit it, but it was not sent.
Any tips would be very important…
Lucia

[rcgillis]

Hi @lsteele,

Oh, okay. Thank you for clarifying. If it’s not in the activity log/history, you might have to check on the database level for your OJS instance for the email being sent. There’s a helpful query for this on the last post of this thread:

Where to find the email log?

I am using version 3.3.x and I can see that OJS is saving the logs of each SMTP mailing to the ‘email_log’ table in its database. I don’t know if there is a UI to view these logs. If so, I don’t know him. However, the logs can certainly be viewed at the OJS database level by accessing the email_log table. For example, to search for correspondence to a specific recipient, you could use the following SQL query: SELECT * FROM 'email_log' WHERE 'recipients' REGEXP '<part-or-all-of-the-email-address…

-Roger
PKP Team