When trying to download an article, the server has an error 500.
The error logs show that the file is being fetched from a location that doesn’t exist because an / more is being added.
Note in error log after number 18
- Error log messages if applicable
[Mon Jun 07 12:13:33.796028 2021] [php7:notice] [pid 23077] [client xxx.xxx.xxx.xxx] FileApiHandler: File files/journals/18//articles/4943/submission/review/4943-97-12259-1-4-20210604.txt does not exist or is not readable!, referer: https://periodicos.ufop.br/revemop/workflow/index/4943/3
Hi @andersonvm
That double // isn’t causing the problem. I’m fairly certain that your file does not exist (or is not readable by the server). Can you find a file at files/journals/18/articles/4943/submission/review/4943-97-12259-1-4-20210604.txt? If so, can the webserver read it?
Cheers,
Jason
Hi, @jnugent
Take a look:
-rw-r--r--. 1 apache apache 6662963 Jun 2 15:53 4943-100-12231-1-2-20210602.docx
-rw-r--r--. 1 apache apache 6662963 Jun 4 09:17 4943-97-12250-1-2-20210604.docx
drwxr-xr-x. 2 apache apache 123 Jun 4 09:46 review
Inside the review folder
-rw-r--r--. 1 apache apache 3795794 Jun 4 09:22 4943-97-12254-1-4-20210604.docx
-rw-r--r--. 1 apache apache 3795794 Jun 4 09:22 4943-97-12256-1-4-20210604.docx
-rw-r--r--. 1 apache apache 3795794 Jun 4 09:46 4943-97-12259-1-4-20210604.docx
@jnugent
By the way… I don’t understand why the system is looking for this txt file…
The article files are submitted by docx extension.
Hi @andersonvm
So, the file isn’t there then 
It’s looking for a .txt file when there isn’t one.
It’s possible the file was misdetected when it was uploaded. What’s the mime type of the file with file_id 12259 in the database?
Cheers,
Jason