500 error when downloading any submitted papers - yikes! 😫

[jose_ramos]

hi everyone, we have a self hosted ojs account for our journal, the journal of futures studies. We have encountered a serious problem as all of the submitted papers are not downloadable anymore. Anytime an editor or reviewer tries to click on the link for a submitted paper we get a 500 error. Needless to say the entire journey reviewing has grinded to a halt. We also have several dozen papers under review which are now in limbo. It’s a pretty serious issue

I contacted the hosting company to find out if they could help or diagnose the issue.

They said the problem was with the software in ojs and it was not something that they could help with.

They did look through the software to look for errors and they said they found this particular error below:

[08-Sep-2022 20:47:48 America/Chicago] PHP Fatal error: Uncaught League\Flysystem\Exception: Impossible to create the root directory “/home1/dmhvbdvt/ojsdata”. mkdir(): Permission denied in /home2/dmhvbdvt/ojs.jfsdigital.org/lib/pkp/lib/vendor/league/flysystem/src/Adapter/Local.php:112 Stack trace: #0 /home2/dmhvbdvt/ojs.jfsdigital.org/lib/pkp/lib/vendor/league/flysystem/src/Adapter/Local.php(78): League\Flysystem\Adapter\Local->ensureDirectory(‘/home1/dmhvbdvt…’) #1 /home2/dmhvbdvt/ojs.jfsdigital.org/lib/pkp/classes/services/PKPFileService.inc.php(46): League\Flysystem\Adapter\Local->__construct(‘/home1/dmhvbdvt…’, 2, 2, Array) #2 /home2/dmhvbdvt/ojs.jfsdigital.org/classes/services/OJSServiceProvider.inc.php(51): PKP\Services\PKPFileService->__construct() #3 /home2/dmhvbdvt/ojs.jfsdigital.org/lib/pkp/lib/vendor/pimple/pimple/src/Pimple/Container.php(118): APP\Services\OJSServiceProvider->APP\Services{closure}(Object(Pimple\Container)) #4 /home2/dmhvbdvt/ojs.jfsdigital.org/lib/pkp/classes/core/PKPServices.inc.php(69): Pimple\Container->offsetGet(‘file’) #5 /h in /home2/dmhvbdvt/ojs.jfsdigital.org/lib/pkp/lib/vendor/league/flysystem/src/Adapter/Local.php on line 112

We have already updated to the latest version of ojs… 3.3.0.11

But that has not helped.

Has anyone encountered this problem? Is there a solution?

We’re pretty desperate as this has grinded reviewing to a stop.

Thank you

Jose

[navotera]

Hello

This is the main cue.
home1/dmhvbdvt/ojsdata”. mkdir(): Permission denied in

Solution you should config the folder permission so the user that run php such as www-data or httpd can write to that folder.

Regards
Hendra

[asmecher]

Hi @jose_ramos,

I believe /home1/dmhvbdvt/ojsdata is the path you’ve specified as files_dir in config.inc.php for OJS submission files to be stored. It sounds like that directory has been removed or renamed, so OJS is complaining that it can’t access the contents it expects to be there.

Regards,
Alec Smecher
Public Knowledge Project Team