Usage statistic files are stuck in 'processing' folder

Hi @alirezaaa

If you’re not seeing new entries in the metrics table (you can tell by looking at the first column in the metrics table, as it corresponds to the file name of the processed usage stats file), then there may be a configuration issue. Usage stats are only processed and stored if the base_url parameter of the journal as indicated in the config.inc.php file exactly matches the URL in the stats file, right down to the protocol. Can you confirm that those are the same?

Cheers,