Describe the issue or problem Unable to invite users when using the roles of Journal Manager, Production Editor, or Section Editor. An error appears stating that the requested email template was not found. What application are you using? For example, OJS 3.5.0.0 Additional information attached …

Dear @rcgillis , @asmecher , and the OJS/PKP Team, We would like to bring to your attention an issue we’ve encountered with role assignments in the current version of OJS. Specifically, assigning a user directly to the Production Editor role is not currently supported through the editorial workflow. …

Hi All We encountered the same issue while upgrading from OJS 3.4 to 3.5. After analyzing it, we found that table data was missing when we successfully upgraded. Therefore, to fix this, you can download and use the default data from fresh OJS 3.5 installation below:: :link: email_template - Google…

Hi Almadani, Thanks for sharing your findings and the default data. I appreciate your effort in troubleshooting the issue. However, I believe this issue may not be related to the database in our case. As far as I understand, OJS stores email templates in the file system as well, and I’ve already u…

I’m also facing this issue and would be appreciative to know how to add this template in for all journals (we have about 20 or so)

I am facing the same issue. Although the following code added the missing template and I can change the template accordingly but I am unable to add recepient name in the email so I reveted back the code. Looking for OJS team to address the issue please. INSERT INTO email_templates_default_data (em…

We’ve been able to fix it using the following SQL globally: INSERT INTO `email_templates_default_data` ( `email_key`, `locale`, `name`, `subject`, `body`) VALUES ('USER_ROLE_ASSIGNMENT_INVITATION', 'en', '', '{$journalName}: You are invited to new roles', '<div class=\'email-container\'>\r\n <di…

Based on my knowledge and research, I suggest everyone wait for the next OJS update. According to the milestone, they plan to release version 3.5.0.1 soon with important bug fixes. Manually importing anything into the database can be harmful, so proceed at your own risk.

Hi , an issue has been filed at [Invitation] | User role assignment email template missing at upgrade to 3.5.0 · Issue #11603 · pkp/pkp-lib · GitHub and the fix hopefully will be included in the next release .

Thank you so much for taking the initiative to investigate and file the issue — truly appreciated! We’re incredibly grateful to see that the problem has already been documented at Invitation | User role assignment email template missing at upgrade to 3.5.0 · Issue #11603 · pkp/pkp-lib , and it’s fan…

PKP Community Forum

Unable to invite user in ojs 3.5.0

Software Support

grierb July 10, 2025, 5:13pm 17

Hello Nive. A release for 3.5.0-1 has the required #11603 patch. Please see the release announcement post. This should resolve the issue you were seeing.