Hi Roger,
Many thanks for your reply. I had already considered the access levels possibly being the cause. Some of the Section Editors are also set as Reviewers, Readers and Authors and others were only Section Editors. But these differences don’t correlate with the issue and adjusting them didn’t make any difference.
However, I’ve been looking at the issue more and have realised that actually I think I have two different problems here.
In the cases where the Section Editors are able to ‘request revisions’ and successfully add reveiws to the email as I’d expect, they see these buttons:
Wheras in the cases where they are not able to add reviews and have missing email template placeholders, I have realised that they are actually clicking a different button, this one:
So the issues seem to be:
- Some Section Editors can only recommend a decision and can’t contact the author regarding the review or request revisions.
- The email template for recommend decision email has broken placeholders.
It seems to be newer submissions that have the problems, not the older ones, so perhaps is being caused by upgrade.
I hope this makes sense if you can shed any further light that would be great, thanks again for you time.
Jen