After enabling the addthis module, the download article statistics were disabled. Someone knows where the problem may be?

Hello @Gas , Thank you for your question. Could you please indicate which version of OJS/OMP you’re using? Kind Regards, Patricia Public Knowledge Project Team

Hello. Thanks. Mi version is 3.2.1.2. Have I to upgrade it in order to solve the problem?

O’m sorry but I did not receive an answer. Do I need to update the OJS version to fix the problem?

Hi @Gas Those two plugins should not interfere with each other. How do you know your stats are disabled? Jason

Thank you for the answer. For a month the download record has not registered movement, which is impossible. To enable the social media modules our webmaster had to make a requested modification of PHP- For that reason I thought that maybe that was the problem.

The usage statistics plugin generates nightly logs in the scheduledTaskLogs folder inside your directory specified by the files_dir parameter. There will be a lot of logs in there for all tasks but they may provide more clues. Best, Jason

Don’t you need to update the OJS version to fix it?

You shouldn’t have to upgrade OJS to fix the stats. Stats worked fine in 3.2.1-2. What version of PHP are you using and what “modifications” did your webmaster make?

We have to change the following section ir order to use addthis plugin: “The “exec” PHP function has been disabled on your server. Contact your system adminstrator to enable it.”

That shouldn’t affect usage stats. I suggest looking in your logs for more information. best Jason

Problems with statistics

Software Support

jnugent August 19, 2021, 3:06pm 16

I went over a process to debug stats not parsing correctly, over here:

So that might be relevant, from that point on down the thread.

Cheers.
Jason