When trying to install ojs in softaculous (cpanel) The following errors were found: An installation already exists at as per our records. To re-install the application please uninstall the existing installation!
after verification, no installation found on overview or on all installations.
This might be a softaculous issue, rather than an OJS-specific one. This error may be appearing with other applications other than OJS. For example, this post gives an example of how to resolve it with WordPress: An Installation Already Exists At As Per Our Records WordPress
Please note that many users of OJS have reported issues when hosting with softaculous, particularly when it comes to upgrading. For example see here:
Beware of Softaculous for upgrades!
I would start by checking your PHP error log to see if you can identify the problem the Softaculous installer encountered. How to do this will depend on your web server’s setup, but they probably have a knowledge base that describes how to find the PHP error log.
Public Knowledge Project Team
Thank you, i’ll verify the PHP.
thank you rcgillis but there is no installation in tne overview.