Hi @jonasraoni !
Thank you for your prompt response!
Yes we are using the latest version of the plugin. We tried to install the plugin using the two methods mentioned in Github (from plugin panel in OJS and building it from source). Currently we are using the one that is provided by the plugin panel.
I think I found another post here that had the same root directory problem but no solution was found. The link for the post is here
The main URL is https://spu.sharjah.ac.ae and we actually have 3 journals the one shown here is https://spu.sharjah.ac.ae/index.php/HSS
Please let me know if there is anything else that I can provide.