Errors in Registration and Logging In

Hi @keeno79,

Your error log doesn’t contain any actual error messages so it’s uncertain what is preventing users from being able to log into your site. Here are some things you can look into:

  • If a user is behind a proxy pool, their system’s IP address may appear to change. If the session_check_ip option in config.inc.php is enabled, this will cause OJS to invalidate any session whose IP address changes. I would suggest changing session_check_ip = On to off if you think this might be the case.
  • If some browsers appear to reject logins while others work on the same system, you may have a cookie problem. Try clearing cookies in your browser, or changing the session_cookie_name in config.inc.php to something you haven’t used yet. (The latter will require all active users to log in again.)
  • There could be a theme compatibility issue (see Registering a new user in 3.0.2 - #8 by afisher)

If you are interested in dedicated professional support for your site, PKP Publishing Services offers a fee-based service which provides the installation and hosting of OJS, as well as performing daily backups of your data, applying security patches and upgrades, and priority answering your support questions. We also offer professional consultation and training support, and can arrange for phone or video calls, or online or in-person training as required. For further information and rates, please visit https://pkpservices.sfu.ca/

Thanks,
Amanda Stevens
Public Knowledge Project Team