Problem Description: When Authors attempt to submit articles while submissions are disabled, they encounter a misleading message instructing them to visit workflow settings. “This journal is not accepting submissions at this time. Visit the workflow settings to allow submissions.” This message creates confusion as Authors do not have the necessary permissions to modify submission settings.
Proposed Solution:
Authors’ Experience:
When Authors attempt to submit during a disabled submission period, display a more user-friendly message such as: “Submissions are currently closed. Please contact the journal’s editorial office for more information.”
Editors’ Experience:
Retain the existing message for Editors, as it appropriately directs them to the workflow settings where they can manage submission permissions.
Expected Outcome: By revising the message for Authors and maintaining clarity for Editors, we can enhance the user experience and reduce confusion among users attempting to submit articles during closed submission periods.
Requesting Feature Implementation: Authors and Editors alike would benefit from this improvement to the submission process, ensuring that messages are tailored appropriately based on user roles and permissions.
Thank you for your post. We are trying to make all first “Feature Request” posts follow same structure.We hope this will make it easier to understand the requests and, at the same time, ensure that no relevant information is missing.
You have a lot of the necessary elements in your post, here, but could you please edit your first post following this template?
Describe the problem you would like to solve
Example: Our editors need a way to […]
Describe the solution you’d like
Tell us how you would like this problem to be solved.
Who is asking for this feature?
Tell us what kind of users are requesting this feature. Example: Journal Editors, Journal Administrators, Technical Support, Authors, Reviewers, etc.
Additional information
Add any other information or screenshots about the feature request here.
Describe the problem you would like to solve:
Our Authors encounter confusion when attempting to submit articles during disabled submission periods. The current message instructs them to visit workflow settings, which they cannot modify due to insufficient permissions.
Following is the message that appears “This journal is not accepting submissions at this time. Visit the workflow settings to allow submissions.”
Describe the solution you’d like:
We propose displaying a more user-friendly message for Authors when they attempt to submit during disabled periods. For example:
“Submissions are currently closed. Please contact the journal’s editorial office for more information.”
Who is asking for this feature?
Authors are requesting this feature to improve their experience during submission periods.
Additional information:
This change aims to enhance user experience and reduce confusion among Authors. Retaining the existing message for Editors ensures clarity for those managing submission settings."