Hi @geniusdesign,
The issue is that the user is a journal manager, but not a site administrator, and journal managers can only manager users when they manage all of that user’s journals. In other words, the user must be enrolled in another journal that the manager doesn’t manage. You can either grant your manager a site administrator role, or ensure that they are granted journal manager access to all the other journals the user is active in.
Regards,
Alec Smecher
Public Knowledge Project Team