Hi @trobb49,
We unfortunately don’t know much about Softaculous’ upgrade process but there have been a couple of negative experiences mentioned on the forum! Thanks for documenting this. One of our team was talking about reaching out to them a week or two ago; I’ll check in and see if that went anywhere.
We’ve done a lot of work over the last year on the upgrade process and it’ll be much improved starting with 3.3.x (due for release in Q1 next year). It’ll be faster, simpler, and more resilient. This won’t quite bring it to the Wordpress experience – part of our challenge is that the OJS data model is much, much bigger than the Wordpress one – but that is our goal.
Regards,
Alec Smecher
Public Knowledge Project Team