OJS-3.4.0-8
PHP-8.3.21
We have successfully migrated our entire application and database to the new server. Most functionalities are working as expected. However, we are encountering an issue while uploading files in the References/ Galleys (or something else) section.
Specifically, the system displays the following message during upload/ update References:
“An unexpected error occurred. Please reload the page and try again.”
Despite the error, the upload seems to proceed normally and does not cause any functional issue — but the error message is misleading and causes confusion for me/ users during the process.
Please find the attached log extract and screenshot for your reference.
We request you to kindly investigate this and suggest a fix or workaround to suppress the error if no actual failure is occurring.
Looking forward to your support.
Failed to load resource: the /index.php/IJAgS/api/v1/vocabs?vocab=submissionKeyword&locale=en&_=1747222751618:1 server responded with a status of 504 (Gateway Timeout)
Hi @shantanusingh,
Are you able to provide PHP error log messages? Browser console log error messages don’t tend to be as helpful.
-Roger
PKP Team
Hi @rcgillis
I reviewed the access logs at the time the error occurred and found relevant entries during that period.
php-fpm/www-error.log
Skipped indexation: No suitable parser for the submission file "path/../../articleID/fileName.pdf"
ssl_error_log
[proxy_fcgi:error] [pid 67945:tid 68025] (70007)The timeout specified has expired: [client 11.11.11.11:50500] AH01075: Error dispatching request to : (polling), referer: https://URL/index.php/Path/workflow/index/articleID/3
We have enabled the setting mentioned below. Is it useful?
;;;;;;;;;;;;;;;;;;;
; Search Settings ;
;;;;;;;;;;;;;;;;;;;
[search]
; Minimum indexed word length
min_word_length = 3
; The maximum number of search results fetched per keyword. These results
; are fetched and merged to provide results for searches with several keywords.
results_per_keyword = 500
; Paths to helper programs for indexing non-text files.
; Programs are assumed to output the converted text to stdout, and "%s" is
; replaced by the file argument.
; Note that using full paths to the binaries is recommended.
; Uncomment applicable lines to enable (at most one per file type).
; Additional "index[MIME_TYPE]" lines can be added for any mime type to be
; indexed.
; PDF
index[application/pdf] = "/usr/bin/pstotext -enc UTF-8 -nopgbrk %s - | /usr/bin/tr '[:cntrl:]' ' '"
index[application/pdf] = "/usr/bin/pdftotext -enc UTF-8 -nopgbrk %s - | /usr/bin/tr '[:cntrl:]' ' '"
; PostScript
; index[application/postscript] = "/usr/bin/pstotext -enc UTF-8 -nopgbrk %s - | /usr/bin/tr '[:cntrl:]' ' '"
; index[application/postscript] = "/usr/bin/ps2ascii %s | /usr/bin/tr '[:cntrl:]' ' '"
; Microsoft Word
index[application/msword] = "/usr/bin/antiword %s"
index[application/msword] = "/usr/bin/catdoc %s"
Just enable one of the index[application/pdf] settings. Usually the one for pdftotext (for which you have to check if it is installed on your server).
