Reviewer Submission Step 3 – Content doesn't load

Software Support
,
1

Hi,
I’m encountering an issue:

Step 3 of the Reviewer process is not displaying any files or content, as shown in the screenshot below:

image
image652×413 7.47 KB

We are currently running:
OJS Version: 3.3.0-10

Here’s the error shown in the browser’s DevTools console:

ERROR:
GET https://xyz.abc/index.php/xyz/reviewer/step/278?step=3&_=1744895449173
500 (Internal Server Error)
send @ jquery.min.js?v=3.3.0.10:2
ajax @ jquery.min.js?v=3.3.0.10:2
load @ jquery-ui.min.js?v=3.3.0.10:13
(anonymous) @ jquery-ui.min.js?v=3.3.0.10:6
_eventHandler @ jquery-ui.min.js?v=3.3.0.10:13
(anonymous) @ jquery-ui.min.js?v=3.3.0.10:6
r @ jquery-ui.min.js?v=3.3.0.10:6
dispatch @ jquery.min.js?v=3.3.0.10:2
v.handle @ jquery.min.js?v=3.3.0.10:2

Any thoughts?
Thanks in advance!

2

Hi @lfernandes,

Are you able to check your PHP error logs for errors? Those error messages often prove more useful for pinpointing issues than messages from the DevTools do.

-Roger
PKP Team