PDF galleys keep getting removed randomly

[supreme]

PDFs of some articles in a published issue keeps getting deleted/removed. This seems to happen randomly, in current and past issues. Even after editing the affected submissions and reuploading the removed PDFs, some still get removed after some time.

When an affected submission is viewed from the dashboard, the galley created is still there but without the PDF file.

Website running OJS 3.4.0.3 with Manuscript child theme.

This has been happening for a year now. How can this be fixed please?
See the attached screenshots below.

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[abadan]

I have seen cases where PDFs were not displayed in published editions when they were linked to “Article Components” of the “supplementary files” type.

I suggest comparing the article component associated with a PDF galley that is being displayed with one that is not.

[supreme]

We usually make sure to set the “Article Components” type to “Article text” before publishing.

The PDF galleys of the affected articles do show immediately after publishing them, but they somehow get removed after some time (days).

[asmecher]

Hi @supreme,

That’s very odd behaviour and hard to guess what’s happening from here – but as a start, I’d recommend upgrading to the latest 3.4.0-x release. A lot of bugs have been fixed since 3.4.0-3.

Regards,
Alec Smecher
Public Knowledge Project Team

[alexxxmendonca]

We had a similar problem with OPS 3.2 (details here: [OPS] "Galleys" section doesn't load · Issue #5740 · pkp/pkp-lib · GitHub)

I agree that first action point would be to upgrade your OJS to the latest version.

[PaideiaStudio]

We are experiencing the same issue. PDFs of some articles in a published issue keeps getting deleted/remove. We are currently using OPS 3.4.0.8.

I’ve followed this issue: [OPS] "Galleys" section doesn't load · Issue #5740 · pkp/pkp-lib · GitHub

I dont know if this is still a problem (About 80 results here):

SELECT *
FROM publication_galleys as pg1
WHERE pg1.submission_file_id
IN ( SELECT pg.submission_file_id
FROM publication_galleys as pg
LEFT JOIN submission_files as sf ON (pg.submission_file_id = sf.file_id)
WHERE pg.submission_file_id IS NOT NULL
AND sf.file_id IS NULL );

There are no errors in the log file and no detected pattern. At this moment we have uploaded again all the files but it just a matter of time before they disapear again.

Any clues?