We have just installed the OCS but the papers never really come through when we tried to use the software. What possibly are we not doing right?
Take a look to the OCS quick guide: http://pkp.sfu.ca/files/OCS_QuickGuide.pdf
If the answer is not there, please detail your issue explaining, for instance:
- Role of your user?
- Step of the workflow?
- URL?
A screenshoot could be also useful.