Issue with ORCID Integration in OJS 3.3.0.20 LTS

Software Support
,
1

am experiencing an issue with the ORCID integration in OJS 3.3.0.20 LTS when manually adding ORCID iDs for authors -(QuickSubmit - Add Contributors). When I enter a valid ORCID iD in the designated ORCID section, the system does not save the information—the loading circle keeps spinning indefinitely. (Check the Attached Screenshot.) However, when I remove the ORCID iD, the author’s information is saved correctly. (Check the Attached Screenshot.)

Additionally, if I try to enter anything that is not a valid ORCID iD, the system correctly detects it as invalid. (Check the Attached Screenshot.) This suggests that the validation is working, but something is preventing the system from saving a valid ORCID entry.

Could you please advise on how to resolve this issue? I appreciate any guidance on potential configuration adjustments, plugin update

Screenshots

ORCID-2
ORCID-21247×468 31 KB

ORCID-1
ORCID-1916×343 16.5 KB

Best regards,

2

Hi @Younes_SAAID,

For the spinning wheel or when an operation is not completing such as this, it is best to check your PHP error logs - are you able to do that and report back on what’s found there? These error log messages often provide more clues as to what the issue is.

-Roger
PKP Team

4

Hi, I don’t have access to the server i will ask for it tomorrow