Having trouble with the review, I can't proceed to the completion stage

Software Support
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1

I use ojs 3 version 3.2.1.4

I have a problem when the role review stage download and review cannot submit, it enters the completion where it continues to load without any error log on the php server. Please help if you have the same error

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Hi @Dennis_Saputra,

It’s hard to say here what exactly the issue is without any error log messages, but just a quick note that OJS 3.2 is out-of-date and no longer supported by PKP. It is highly recommended to upgrade to a later version such as 3.3 and 3.4 when you are able to - that may help to address your issue (but it is not guaranteed).

-Roger
PKP Team

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A post was split to a new topic: Continuous loading during review process

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jquery.min.js?v=3.2.1.4:2

       POST https://jurnal.ummi.ac.id/index.php/perseda/reviewer/saveStep/3091?step=3 524

eror log occurs in inspection as follows
Failed to load resource: server responded with status 524 ()

but on the server there are no errors related to the axis being executed

5

Hi @Dennis_Saputra,

OJS doesn’t generate a 524 response code. That appears to be a code specific to CloudFlare.

Regards,
Alec Smecher
Public Knowledge Project Team

6

if the error is like this
02/12/2025 19:28:05 [error] 2627781#0: *3481741 recv() failed (104: Connection reset by peer) while reading response header from upstream, client: 140.213.250.246, server: Jurnal.ummi.ac.id, request: ＂POST /index.php/perseda/reviewer/saveStep/3091?step=3 HTTP/2.0＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-72.sock:＂, host: ＂jurnal.ummi.ac.id＂, referrer: ＂https://jurnal.ummi.ac.id/index.php/perseda/reviewer/submission/3091＂

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Hi @Dennis_Saputra,

You cut off the main part of the error message; please include more of the error message.

Regards,
Alec Smecher
Public Knowledge Project Team

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hi @asmecher
The first error message is
02/12/2025 19:28:05 [error] 2627781#0: *3481741 recv() failed (104: Connection reset by peer) while reading response headers from upstream, client: 140.213.250.246, server: Jurnal.ummi.ac.id, request: ＂POST /index.php/perseda/reviewer/saveStep/3091?step=3 HTTP/2.0＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-72.sock:＂, host: ＂jurnal.ummi.ac.id＂, referrer: ＂https://jurnal.ummi.ac.id/index.php/perseda/reviewer/submission/3091＂

however a few days the error it does not appear in the error log but is present in the website error
error log that occurs in the following check
Failed to load resource: the server responded with status 524 ()

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Hi @Dennis_Saputra,

I think those are two different problems. The #0: *3481741 recv() failed (104: Connection reset by peer) is some kind of network error, possibly coming from OJS. The 524 error does not come from OJS, and appears to be a Cloudflare specific code.

I still think there’s more in your error log. Check for something that appears at the moment you try to submit a review.

(I’ve removed your other topic with the same contents.)

Regards,
Alec Smecher
Public Knowledge Project Team

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now when doing review error or log error only

2025/03/14 10:31:21 [error] 903#0: *23210 recv() failed (104: Connection reset by peer) while reading response header from upstream, client: 203.176.176.83, server: jurnal.ummi.ac.id, request: ＂POST /index.php/perseda/reviewer/saveStep/3091?step=3 HTTP/2.0＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-72.sock:＂, host: ＂jurnal.ummi.ac.id＂, referrer: ＂https://jurnal.ummi.ac.id/index.php/perseda/reviewer/submission/3091＂

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Hi @Dennis_Saputra,

It looks like the rev() failed message is coming from nginx. (See for example this comment thread.) Unfortunately this doesn’t give any insight into what’s happening within PHP. Perhaps your nginx service has a low timeout and the PHP request was taking longer than it requires. Alternately, perhaps there is a separate PHP error log that contains more information. It’s not clear from here…

Regards,
Alec Smecher
Public Knowledge Project Team

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can you help me get into my server, if yes maybe i can be of great help

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Hi @Dennis_Saputra,

I’m afraid that’s beyond what I can provide here – but if you’re able to find more details and share them here, I might be able to offer suggestions.

Regards,
Alec Smecher
Public Knowledge Project Team

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