DOI management page eternal loading

Software Support
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1

Hi,

I’m using 3.4.0.4 and postgresql.
In a journal the doi management page does not load. Eternal loading:

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image1015×770 26.5 KB

No error log in apache log, but in the web browser:
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Regards,
Tarcisio Pereira

2

Please how were you able to solve this?

One of our journals is having issue like this.

3

Hi @supreme

I’m not sure anymore because it’s been a while.
But if I’m not mistaken, there was a problem with an article that didn’t have a locale in the database.
Or it was an author’s registration whose name wasn’t registered in a required locale.
This could be a starting point for your investigation.

Regards,
Tarcisio Pereira.

4

Thanks for the reply.

Unfortunately I’ve not been able to trace the problem to any specific article in the journal.

I’ve tried to unpublished the recent articles published on and after the day the issue started but the DOI management page still keeps loading continuously.

5

Hi @supreme

Today I had this problem again.
Try doing the following.
https://[YOUR_URL]/[YOUR_PATH]/api/v1/submissions?stageIds%5B%5D=4&stageIds%5B%5D=5&searchPhrase=&count=30&offset=0&_=1740660376863
Search the JSON for “publications”: [ EMPTY ]
A publications with no itens inside.

I don’t know why, but in my case there was an inconsistent submission in the database.
→ delete from submissions where context_id = [YOUR_CONTEXT] and submission_id = [YOUR_SUBMISSION];

Regards,
Tarcisio Pereira