File Download 404 Error - URL contains " c a l l call" (OJS 3.4.0.8)

philogram_journal
Wed, 17 Sep 2025 15:14:21 +0000
Software Support

Hello,

We are experiencing a file download issue on our OJS 3.4.0.8 installation. All users (authors, reviewers, editors) receive a 404 error when trying to view or download submission files.

The download URLs appear malformed and contain a $$$call$$$ segment. something like this:

https://philogram.in/index.php/philogram/$$$call$$$/api/file/file-api/download-file?submissionFileId=99&submissionId=42&stageId=3

Could you please advise how to resolve this URL corruption issue?
Iam not a developer or an expert simply installed OJS 3.4.0.8 into our Hostinger dashboard !
Thank you.

Journal URL: https://philogram.in
OJS Version: 3.4.0.8

12 posts - 3 participants