# \#email **URL:** https://forum.pkp.sfu.ca/tag/email/121.md [Latest](https://forum.pkp.sfu.ca/latest.md) · [Categories](https://forum.pkp.sfu.ca/categories.md) · [Tags](https://forum.pkp.sfu.ca/tags.md) --- ## [Email help needed](https://forum.pkp.sfu.ca/t/email-help-needed/98902)
**Author:** [@pjm](https://forum.pkp.sfu.ca/u/pjm)\ **Replies:** 5\ **Last updated:** [October 9, 2026, 11:08am UTC](https://forum.pkp.sfu.ca/t/email-help-needed/98902 "2026-10-09T11:08:31Z")
Describe the issue or problem Editor in Chief need to be notified via email for every paper accepted by any section editor. How to set that? He also don’t want any other email. What application are you using? For exam… --- ## [Per-Submission Option to Suppress Confirmation Emails](https://forum.pkp.sfu.ca/t/per-submission-option-to-suppress-confirmation-emails/98252)
**Author:** [@ej2432](https://forum.pkp.sfu.ca/u/ej2432)\ **Replies:** 4\ **Last updated:** [May 13, 2026, 2:08pm UTC](https://forum.pkp.sfu.ca/t/per-submission-option-to-suppress-confirmation-emails/98252 "2026-05-13T14:08:43Z")
Feature Request: Per-Submission Option to Suppress Confirmation Emails for Individual Submissions on a Case-by-Case Basis Describe the problem you would like to solve Journal managers need to submit articles on behalf o… --- ## [Enable Auto‑Complete for Email Recipients](https://forum.pkp.sfu.ca/t/enable-auto-complete-for-email-recipients/97780)
**Author:** [@cdherold](https://forum.pkp.sfu.ca/u/cdherold)\ **Replies:** 0\ **Last updated:** [February 4, 2026, 5:03am UTC](https://forum.pkp.sfu.ca/t/enable-auto-complete-for-email-recipients/97780 "2026-02-04T05:03:47Z")
Describe the problem you would like to solve When composing emails in OJS – if including CC or bCC – users must manually type full email addresses into the recipient fields. This impedes proper communication as users ei… --- ## [Mass email delivery](https://forum.pkp.sfu.ca/t/mass-email-delivery/97583)
**Author:** [@voffch](https://forum.pkp.sfu.ca/u/voffch)\ **Replies:** 2\ **Last updated:** [December 17, 2025, 5:24am UTC](https://forum.pkp.sfu.ca/t/mass-email-delivery/97583 "2025-12-17T05:24:02Z")
Let’s attempt to resurrect this post. In our case, we use a third-party mail server that we have no control of, the big bosses insist on mass-mailing announcements each time an issue is published and then some, and I see… --- ## [Emails Not Being Sent](https://forum.pkp.sfu.ca/t/emails-not-being-sent/88550)
**Author:** [@person](https://forum.pkp.sfu.ca/u/person)\ **Replies:** 11\ **Last updated:** [November 19, 2025, 2:26pm UTC](https://forum.pkp.sfu.ca/t/emails-not-being-sent/88550 "2025-11-19T14:26:33Z")
I’m encountering an issue with email delivery in OJS 3.3.4. When a user signs up, registration confirmation emails, as well as password change emails, are not being delivered. I found the following error message in logs: … --- ## [How to manage "Outstanding editorial tasks" notification emails? Unexpected behavior](https://forum.pkp.sfu.ca/t/how-to-manage-outstanding-editorial-tasks-notification-emails-unexpected-behavior/88811)
**Author:** [@geniusdesign](https://forum.pkp.sfu.ca/u/geniusdesign)\ **Replies:** 10\ **Last updated:** [November 11, 2025, 9:15am UTC](https://forum.pkp.sfu.ca/t/how-to-manage-outstanding-editorial-tasks-notification-emails-unexpected-behavior/88811 "2025-11-11T09:15:39Z")
Hi @asmecher @Vitaliy and all PKP development team, We are using a 3.4 OJS installation and this version sends monthly editorial tasks email to users assigned to active submissions. We had a case of a reviewer that rec… --- ## [Force emails to be sent via system account](https://forum.pkp.sfu.ca/t/force-emails-to-be-sent-via-system-account/97207)
**Author:** [@DeMiro5001](https://forum.pkp.sfu.ca/u/DeMiro5001)\ **Replies:** 0\ **Last updated:** [October 9, 2025, 10:58am UTC](https://forum.pkp.sfu.ca/t/force-emails-to-be-sent-via-system-account/97207 "2025-10-09T10:58:35Z")
Describe the issue or problem Emails are sent using the admin email via ojs domain : Go to settings \> users & roles Pick one user and send an email to him Instead of having sent from “noreply@domain.com”, the e… --- ## [XOAUTH2 configuration with Microsoft](https://forum.pkp.sfu.ca/t/xoauth2-configuration-with-microsoft/96949)
**Author:** [@aracelihmx](https://forum.pkp.sfu.ca/u/aracelihmx)\ **Replies:** 2\ **Last updated:** [September 6, 2025, 12:50am UTC](https://forum.pkp.sfu.ca/t/xoauth2-configuration-with-microsoft/96949 "2025-09-06T00:50:03Z")
Hello community, I would like to confirm if anyone has successfully configured moderate authentication in OJS 3.3.x with Microsoft. I have tried the configuration, but there is always a problem with what is stated in Ma… --- ## [Feedbacks from 3.5 version using in production](https://forum.pkp.sfu.ca/t/feedbacks-from-3-5-version-using-in-production/96837)
**Author:** [@geniusdesign](https://forum.pkp.sfu.ca/u/geniusdesign)\ **Replies:** 6\ **Last updated:** [August 22, 2025, 8:20pm UTC](https://forum.pkp.sfu.ca/t/feedbacks-from-3-5-version-using-in-production/96837 "2025-08-22T20:20:52Z")
Hello everyone, We are very excited about the new version of OJS. The new article view is simply excellent. Like with any new version, there are adjustments to be made, and I want to leave my contribution here. We have… --- ## [OJS 3.4+ SMTP without authentication on port 25 failing with STARTTLS error](https://forum.pkp.sfu.ca/t/ojs-3-4-smtp-without-authentication-on-port-25-failing-with-starttls-error/96750)
**Author:** [@kleberth](https://forum.pkp.sfu.ca/u/kleberth)\ **Replies:** 0\ **Last updated:** [August 6, 2025, 10:05pm UTC](https://forum.pkp.sfu.ca/t/ojs-3-4-smtp-without-authentication-on-port-25-failing-with-starttls-error/96750 "2025-08-06T22:05:09Z")
Hello everyone, I’m experiencing a persistent issue with OJS 3.4 and 3.5 while trying to configure email delivery via SMTP. Previously, with OJS 3.3, our setup worked perfectly, but it no longer functions in the newer v… --- ## [Mailing list for non-registered users](https://forum.pkp.sfu.ca/t/mailing-list-for-non-registered-users/94956)
**Author:** [@Anna1](https://forum.pkp.sfu.ca/u/Anna1)\ **Replies:** 0\ **Last updated:** [February 19, 2025, 4:06pm UTC](https://forum.pkp.sfu.ca/t/mailing-list-for-non-registered-users/94956 "2025-02-19T16:06:21Z")
Hi, is there a way to manage a mailing list for readers of a journal that have not registered for an OJS log in? I have been looking for a way to add this for a while, but so far all sources seem to indicate that it can … --- ## [OJS - Validation e-mail has empty From address](https://forum.pkp.sfu.ca/t/ojs-validation-e-mail-has-empty-from-address/94442)
**Author:** [@pavodev](https://forum.pkp.sfu.ca/u/pavodev)\ **Replies:** 1\ **Last updated:** [January 10, 2025, 3:55pm UTC](https://forum.pkp.sfu.ca/t/ojs-validation-e-mail-has-empty-from-address/94442 "2025-01-10T15:55:18Z")
Hi everybody, I configured a new instance of OJS 3.4.0.8 with the mail server running on the same server where the platform is deployed. E-mails sent from the platform are rejected by the my company’s Exchange server b… --- ## [No clues about email's attachments for any submissions](https://forum.pkp.sfu.ca/t/no-clues-about-emails-attachments-for-any-submissions/77518)
**Author:** [@Michevole](https://forum.pkp.sfu.ca/u/Michevole)\ **Replies:** 1\ **Last updated:** [December 12, 2024, 10:10am UTC](https://forum.pkp.sfu.ca/t/no-clues-about-emails-attachments-for-any-submissions/77518 "2024-12-12T10:10:53Z")
Describe the issue or problem I’d like to check if a sent email had an attachment or not. It’s not verifiable in the Activity Log nor in the email\_log table in the database. Steps I took leading up to the issue I look… --- ## [Attachment Issue with Reviewer Emails in OJS 3.4.0.8](https://forum.pkp.sfu.ca/t/attachment-issue-with-reviewer-emails-in-ojs-3-4-0-8/94052)
**Author:** [@JPR\_RSCM\_Jakarta](https://forum.pkp.sfu.ca/u/JPR_RSCM_Jakarta)\ **Replies:** 1\ **Last updated:** [December 10, 2024, 9:36am UTC](https://forum.pkp.sfu.ca/t/attachment-issue-with-reviewer-emails-in-ojs-3-4-0-8/94052 "2024-12-10T09:36:39Z")
Hello everyone, I encountered an issue where, when I added a reviewer along with the file to be reviewed in OJS (version 3.4.0.8), the file did not get sent properly. The window appeared but kept loading endlessly. When… --- ## [Gmail email not receiving](https://forum.pkp.sfu.ca/t/gmail-email-not-receiving/94022)
**Author:** [@scdialectica](https://forum.pkp.sfu.ca/u/scdialectica)\ **Replies:** 3\ **Last updated:** [December 7, 2024, 6:10pm UTC](https://forum.pkp.sfu.ca/t/gmail-email-not-receiving/94022 "2024-12-07T18:10:21Z")
Hi, I have website https://www.scdialectica.com/. Link - https://scdialectica.com/publish/index.php/sd When ever a user submit a paper in this portal he / she should receive an email from the system. Some user use in… --- ## [550 Message rejected. mydomain is not currently owned by sender](https://forum.pkp.sfu.ca/t/550-message-rejected-mydomain-is-not-currently-owned-by-sender/93695)
**Author:** [@luca.g](https://forum.pkp.sfu.ca/u/luca.g)\ **Replies:** 3\ **Last updated:** [November 25, 2024, 2:00pm UTC](https://forum.pkp.sfu.ca/t/550-message-rejected-mydomain-is-not-currently-owned-by-sender/93695 "2024-11-25T14:00:17Z")
Hello, does anyone have experience with setting up SMTP on an hosting (I’m on SiteGround) with a domain you own (not provided by your hosting)? I am having trouble sending emails (for example using the user → email func… --- ## [SMTP Connect() Failed When Using Zoho Mail in OJS 3.3.0.13](https://forum.pkp.sfu.ca/t/smtp-connect-failed-when-using-zoho-mail-in-ojs-3-3-0-13/92147)
**Author:** [@Rully\_Fildansyah](https://forum.pkp.sfu.ca/u/Rully_Fildansyah)\ **Replies:** 9\ **Last updated:** [October 16, 2024, 4:16am UTC](https://forum.pkp.sfu.ca/t/smtp-connect-failed-when-using-zoho-mail-in-ojs-3-3-0-13/92147 "2024-10-16T04:16:11Z")
I am facing an issue with sending emails using Zoho Mail SMTP in OJS version 3.3.0.13. Previously, I was using Gmail SMTP, but since the app password is no longer supported by Google, I switched to Zoho Mail. However, af… --- ## [Cant send email throug smtp server without authorisation](https://forum.pkp.sfu.ca/t/cant-send-email-throug-smtp-server-without-authorisation/91454)
**Author:** [@skupa](https://forum.pkp.sfu.ca/u/skupa)\ **Replies:** 2\ **Last updated:** [September 26, 2024, 7:27am UTC](https://forum.pkp.sfu.ca/t/cant-send-email-throug-smtp-server-without-authorisation/91454 "2024-09-26T07:27:53Z")
Hi, I just upgraded our system to OJS 3.4.0.6 and am trying to configure the email service. On my server is running a smtp server on localhost with no name and password. If I set default = mail, I get information on t… --- ## [Adding User Search Feature to CC and BCC Fields in OJS 3.4 Notification Emails](https://forum.pkp.sfu.ca/t/adding-user-search-feature-to-cc-and-bcc-fields-in-ojs-3-4-notification-emails/91485)
**Author:** [@kerimsarigul](https://forum.pkp.sfu.ca/u/kerimsarigul)\ **Replies:** 0\ **Last updated:** [September 26, 2024, 1:16am UTC](https://forum.pkp.sfu.ca/t/adding-user-search-feature-to-cc-and-bcc-fields-in-ojs-3-4-notification-emails/91485 "2024-09-26T01:16:57Z")
In OJS 3.4, the notification emails now include CC and BCC fields (as shown in the attached image). While it’s possible to manually enter email addresses into these fields, there is currently no option to search and sele… --- ## [OJS does not send email after upgrade to 3.4](https://forum.pkp.sfu.ca/t/ojs-does-not-send-email-after-upgrade-to-3-4/90056)
**Author:** [@Nick\_Straw](https://forum.pkp.sfu.ca/u/Nick_Straw)\ **Replies:** 5\ **Last updated:** [August 25, 2024, 6:08am UTC](https://forum.pkp.sfu.ca/t/ojs-does-not-send-email-after-upgrade-to-3-4/90056 "2024-08-25T06:08:46Z")
Describe the issue or problem After updating OJS from 3.3.0-17 to 3.4.0-6 I can no longer send emails. With the same configuration I have never had problems with ojs 3.3.x Any suggest? Thank you Steps I took leading u… --- ## [New automated emails are sent after upgrade to 3.4](https://forum.pkp.sfu.ca/t/new-automated-emails-are-sent-after-upgrade-to-3-4/89930)
**Author:** [@AlesKladnik](https://forum.pkp.sfu.ca/u/AlesKladnik)\ **Replies:** 1\ **Last updated:** [August 21, 2024, 6:10am UTC](https://forum.pkp.sfu.ca/t/new-automated-emails-are-sent-after-upgrade-to-3-4/89930 "2024-08-21T06:10:51Z")
We have recently upgraded to 3.4.0-6 from 3.3.0-15 We have multiple editors and section editor and some reported that they are receiving a new automated email that was not auto sent before: Subject: A new submission ne… --- ## [Help! OJS 3.4.0.5 emails aren't going out](https://forum.pkp.sfu.ca/t/help-ojs-3-4-0-5-emails-arent-going-out/89852)
**Author:** [@rvillagr](https://forum.pkp.sfu.ca/u/rvillagr)\ **Replies:** 8\ **Last updated:** [August 13, 2024, 7:14pm UTC](https://forum.pkp.sfu.ca/t/help-ojs-3-4-0-5-emails-arent-going-out/89852 "2024-08-13T19:14:00Z")
Hey everyone! Hoping someone can help me out with an issue we’re having with our OJS 3.4.0.5 journal. It seems like emails aren’t being sent from the platform and we don’t know what’s going on. We have it configured wi… --- ## [ISSUE: Decline Submission email notification not sent to Author](https://forum.pkp.sfu.ca/t/issue-decline-submission-email-notification-not-sent-to-author/86560)
**Author:** [@Anil](https://forum.pkp.sfu.ca/u/Anil)\ **Replies:** 6\ **Last updated:** [June 12, 2024, 12:39pm UTC](https://forum.pkp.sfu.ca/t/issue-decline-submission-email-notification-not-sent-to-author/86560 "2024-06-12T12:39:04Z")
I’ve encountered an issue while the submission is declined by the editor. When a decision is made by the EDITOR to decline the submission based on the reviewer feedback. It is expected to trigger an email to the Author … --- ## [OJS 3.4 Email Sender Configuration Issue](https://forum.pkp.sfu.ca/t/ojs-3-4-email-sender-configuration-issue/88812)
**Author:** [@Luciano\_Rossi\_Chulak](https://forum.pkp.sfu.ca/u/Luciano_Rossi_Chulak)\ **Replies:** 0\ **Last updated:** [June 7, 2024, 4:12pm UTC](https://forum.pkp.sfu.ca/t/ojs-3-4-email-sender-configuration-issue/88812 "2024-06-07T16:12:05Z")
I’m facing an issue with the email sender configuration in OJS 4.3. Despite configuring the SMTP settings in the config.inc.php file, emails are still being sent with the sender’s address of the registered user instead o… --- ## [Changing SMTP server to 3rd Party provider](https://forum.pkp.sfu.ca/t/changing-smtp-server-to-3rd-party-provider/76675)
**Author:** [@zaratushtra](https://forum.pkp.sfu.ca/u/zaratushtra)\ **Replies:** 3\ **Last updated:** [May 30, 2023, 7:56am UTC](https://forum.pkp.sfu.ca/t/changing-smtp-server-to-3rd-party-provider/76675 "2023-05-30T07:56:05Z")
Hi guys, We often experience email delivery problems as most of our emails end up in spam folder. So we finally got tired of playing around with SPF, DKIM, etc or server DNS related issues. We also do not want to send… --- ## [Review complete notification](https://forum.pkp.sfu.ca/t/review-complete-notification/72882)
**Author:** [@didoemilio](https://forum.pkp.sfu.ca/u/didoemilio)\ **Replies:** 3\ **Last updated:** [April 27, 2024, 3:29pm UTC](https://forum.pkp.sfu.ca/t/review-complete-notification/72882 "2024-04-27T15:29:13Z")
Hi! is there a way for the software to automatically notify you when a reviewer completes a review process. Previously, in OJS 2, there was a email template called “REVIEW\_COMPLETE” that was sent automatically when the … --- ## [Turning off all email notifications](https://forum.pkp.sfu.ca/t/turning-off-all-email-notifications/87894)
**Author:** [@michalc](https://forum.pkp.sfu.ca/u/michalc)\ **Replies:** 1\ **Last updated:** [April 27, 2024, 12:45am UTC](https://forum.pkp.sfu.ca/t/turning-off-all-email-notifications/87894 "2024-04-27T00:45:07Z")
Hello, We’re using OJS version 3.4.0.5 and we would like to turn off all email notifications that can be sent to author submissions. We’ve already disabled emails on Submission confirmation in the Workflow settings. Ho… --- ## [Is google XOAUTH2 implemented in 3.4?](https://forum.pkp.sfu.ca/t/is-google-xoauth2-implemented-in-3-4/87837)
**Author:** [@tjakopec](https://forum.pkp.sfu.ca/u/tjakopec)\ **Replies:** 0\ **Last updated:** [April 23, 2024, 12:24pm UTC](https://forum.pkp.sfu.ca/t/is-google-xoauth2-implemented-in-3-4/87837 "2024-04-23T12:24:08Z")
Describe the issue or problem My google XOAUTH2 in 3.4 doesn’t work. It was working in 3.3 Steps I took leading up to the issue String search smtp\_authtype inside 3.4 code base results only with config and readme file… --- ## [An email must have a "From" or a "Sender" header when resetting password](https://forum.pkp.sfu.ca/t/an-email-must-have-a-from-or-a-sender-header-when-resetting-password/86066)
**Author:** [@otuoma](https://forum.pkp.sfu.ca/u/otuoma)\ **Replies:** 0\ **Last updated:** [February 3, 2024, 10:27am UTC](https://forum.pkp.sfu.ca/t/an-email-must-have-a-from-or-a-sender-header-when-resetting-password/86066 "2024-02-03T10:27:42Z")
Describe the issue or problem Encountered an error on a site I maintain whereby, when clicking on reset password button, the mentioned error occurs. The expected behavior is that the system should send an email with a l… --- ## [Server doesnt allow all domains to sent mail](https://forum.pkp.sfu.ca/t/server-doesnt-allow-all-domains-to-sent-mail/67609)
**Author:** [@cauehm](https://forum.pkp.sfu.ca/u/cauehm)\ **Replies:** 7\ **Last updated:** [May 11, 2021, 11:37pm UTC](https://forum.pkp.sfu.ca/t/server-doesnt-allow-all-domains-to-sent-mail/67609 "2021-05-11T23:37:33Z")
Version: 3.1.0.1 I’m having problems with platform notification emails. When the e-mail is forwarded by the same domain on which the website is hosted, the e-mail works. However, when the user assigns a user’s tamplate … [Next page](https://forum.pkp.sfu.ca/tag/email/121.md?match_all_tags=true&page=1&tags%5B%5D=email)