Why is the author unable to submit the manuscript and complete the submission process?

Describe the issue or problem
Please tell us what happens and what you expected to happen.

Why is the author unable to submit the manuscript and complete the submission process? The submission is stuck in a loading loop and cannot proceed to the next step.

Steps I took leading up to the issue

  • [1. Start]
  • [2. Upload Submission]
  • [3. Enter Metadata]
  • [4. Confirmation] err

What application are you using?
For example, OJS 3.3.0-4

Additional information
Please add any screenshots, logs or other information we can use to investigate this problem.

Hi @Andy1,

If you see a spinning wheel like that, this suggests that you should check your PHP error logs to try to get more details on the problem that may be occurring. If you’re unfamiliar with how to check your PHP error log, please see this post: How do I find my PHP error log?

-Roger
PKP Team