Users & Roles does not load

[billtuk]

I recently upgraded from version 2.4.2.0 to 3.4.0-3. I carried out this update step by step, version by version. I didn’t get any errors. However, now when I try to access the " Users & Roles" menu, the page simply does not load. There are no errors in the php log. Any help? please

My system info is:

OS platform	Linux
PHP version	8.1.25
Apache version	Apache/2.4.53 (Rocky Linux) OpenSSL/3.0.7
Database driver	mysql
Database server version	5.5.68-MariaDB

[Muhammad_Al_Madani]

Hi @billtuk

Have you tried setting the item list to lower, maybe below 15?

And see if this problem still occurs.

Regards

[billtuk]

Hi, @Muhammad_Al_Madani

Still the same

I read something about bad performance when ojs and database are on separate servers. Its correct?
Firewall is a problem?

Regards

[billtuk]

The problem really was that the system and database were not on the same server. After putting it all together, performance increased considerably.

[asmecher]

Hi @billtuk,

Glad you were able to resolve this. It’s a known problem, and while we’ll be working towards improving this by decreasing the number of queries involved in assembling a page, it’s likely to take a long time due to the size of the system.

Regards,
Alec Smecher
Public Knowledge Project Team