User can not reset password

When the user tries resetting their password, they click on the forget password and receive a link to reset it.
By clicking that link it shows that " A new password has been sent to your email address. You may now login to the site with your new password." But they didn’t receive a new password in their email.
How to fix this issue???

Hi @editor.pij,

What version of OJS are you using (e.g. 3.3.0-13) - please include this in your posts, as it assists with troubleshooting. Additionally, any of the other emails sent through your OJS instance not being received? If so, that may indicate a larger problem with email configuration, and you may want to see some of the resources linked to here: [OJS] "Forgot password" is not delivering any email for reset password - #2 by rcgillis

PKP Team

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