Unable to receive mails

We are using OJS
When authors submit manuscripts or when reviewer accepts the review request, the journal manager does not receive any mails.
I logged in as an author and tried to submit an article and got an error stating that the mail could not be send.
How do I solve this issue.


Hi @dwangdi,

Double-check your email delivery settings in config.inc.php (in particular your SMTP settings).

Alec Smecher
Public Knowledge Project Team

With the above setting, only editor@bhj.com.bt is able to send mails but, when authors make new submission it gives the error that i mentioned earlier. Is there any error in the above setting?

Hello @dwangdi .
Perhaps email server bhj.com.bt disscards senders different to editor

Test this, if you want:

; Allow envelope sender to be specified
; (may not be possible with some server configurations)
allow_envelope_sender = On

; Default envelope sender to use if none is specified elsewhere
default_envelope_sender = editor@bhj.com.bt

; Force the default envelope sender (if present)
; This is useful if setting up a site-wide no-reply address
; The reply-to field will be set with the reply-to or from address.
force_default_envelope_sender = On
1 Like

Finally it worked. Thank your sir and the team.