We are using OJS 3.2.1.1
When authors submit manuscripts or when reviewer accepts the review request, the journal manager does not receive any mails.
I logged in as an author and tried to submit an article and got an error stating that the mail could not be send.
How do I solve this issue.
Hi @dwangdi,
Double-check your email delivery settings in config.inc.php (in particular your SMTP settings).
Regards,
Alec Smecher
Public Knowledge Project Team
With the above setting, only editor@bhj.com.bt is able to send mails but, when authors make new submission it gives the error that i mentioned earlier. Is there any error in the above setting?
Hello @dwangdi .
Perhaps email server bhj.com.bt disscards senders different to editor
Test this, if you want:
; Allow envelope sender to be specified
; (may not be possible with some server configurations)
allow_envelope_sender = On
; Default envelope sender to use if none is specified elsewhere
default_envelope_sender = editor@bhj.com.bt
; Force the default envelope sender (if present)
; This is useful if setting up a site-wide no-reply address
; The reply-to field will be set with the reply-to or from address.
force_default_envelope_sender = On
Finally it worked. Thank your sir and the team.