Submission Unassigned, Archive, All Active not functioning

OJS 3.2.o.1

When I click the submission tab, first of all it shows the following:

Then when I click the Unassigned, Archive and All Active tabs, it just keeps on loading as shown below:

This is shown in the developer tool:

the lin 315 in the error shows this:
this.options.title+""):b.append(’

’);this.options.canClose&&b.append(’’+this.options.closeButtonText+"");b.append(’
’);b.attr(“role”,“dialog”).attr(“aria-label”,this.options.title);return b};a.pkp.controllers.modal.ModalHandler.prototype.modalOpen=function(b){a(“body”).append(b);setTimeout(function(){b.addClass(“is_visible”)},10);setTimeout(function(){b.focus()},

Please help

Hi @Altaf_Bankotkar,

Check your PHP error log for details.

Regards,
Alec Smecher
Public Knowledge Project Team

my PHP error log is not updating. why so?

Hi @Altaf_Bankotkar,

Do you mean that you’re not encountering anything new in the PHP error log? Then it’s possible that there isn’t a server-side problem. You can verify by looking at the “Network” tab to see what the requests that correspond to the lists look like – if the server is responding with a 200 code (OK) or a 400 or 500 or something that would indicate an error condition.

Regards,
Alec Smecher
Public Knowledge Project Team

Sorry for my inadequate knowledge. where do I find Network tab?

Hi @Altaf_Bankotkar,

You can see it on the screenshot of your browser’s developer tools, in the list of tabs.

Regards,
Alec Smecher
Public Knowledge Project Team

ya it shows 404 not found …


why has my PHP error suddenly stopped working? no error is being displayed since yesterday…

before that i had uploaded a php.ini file… is it cos of that?

Hi @Altaf_Bankotkar,

This is the same problem you were encountering before with the disable_path_info setting turned to On. You’ll need to turn that setting Off and work with your server configuration as documented in the other thread: Jounal not being created

Regards,
Alec Smecher
Public Knowledge Project Team

So I did the following steps:

append a new line into existing php.ini:

auto_prepend_file = set_path_info.php

Add a new file in OJS root folder set_path_info.php:

<?php
if (getenv('ORIG_PATH_INFO')) {
    putenv("PATH_INFO=".getenv('ORIG_PATH_INFO'));
}
if ($_SERVER['ORIG_PATH_INFO']) {
    $_SERVER['PATH_INFO'] = $_SERVER['ORIG_PATH_INFO'];
}
if ($_ENV['ORIG_PATH_INFO']) {
    $_ENV['PATH_INFO'] = $_ENV['ORIG_PATH_INFO'];
}
?>

Added the same .htaccess file (as suggested by twa here) in the OJS folder.

Then I set disable_path_info = Off in config.inc.php.

when I run test.php here’s what it shows:

When I enter my website it shows this:

Anything wrong I did?

P.S: The Notice (before the error ) shows because I turned display_errors = On in php.ini file

Hi @Altaf_Bankotkar,

The code the user suggested may cause warnings like this. A slightly improved version would be

<?php
if (getenv('ORIG_PATH_INFO')) {
    putenv("PATH_INFO=".getenv('ORIG_PATH_INFO'));
}
if (isset($_SERVER['ORIG_PATH_INFO'])) {
    $_SERVER['PATH_INFO'] = $_SERVER['ORIG_PATH_INFO'];
}
if (isset($_ENV['ORIG_PATH_INFO'])) {
    $_ENV['PATH_INFO'] = $_ENV['ORIG_PATH_INFO'];
}

This should at least correct the warning.

Regards,
Alec Smecher
Public Knowledge Project Team

Thanks. Now with the disable_path_info = Off in config.inc.php, the page shows the same 404 Not Found
However, when I turn it on, it shows a slightly different error:

Hi @Altaf_Bankotkar,

You’ll definitely need to leave the disable_path_info option Off.

If you’re still getting a 404 error, and you’re using mod_rewrite to remove the index.php from the URL, I’d suggest turning off your rewrite rules until you’ve got the basics working without disable_path_info.

Regards,
Alec Smecher
Public Knowledge Project Team

When I turned disable_path_info option On, the submission tab opened without any errors, on its own. Did you guys do something? No pop-up error, and all Unassigned , Archive and All Active tabs, are working fine. :neutral_face:
I didn’t change anything at all

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I was also facing same problem Thank you for the solution :slight_smile:

Thank you for the solution… I was in such problem.