{"status":false,"content":"","elementId":"0"} when I try registering an account in Open Monograph Press

Hi! Every time I create an account in omp I usually have this error: {“status”:false,“content”:"",“elementId”:“0”}

At first, this will pop up, and then when I clicked “leave” the error will pop up

I will need to repeat the registration several times before I can successfully create an account.

How do I fix this?

Sorry, I’m not an IT person can you give me a step-by-step procedure?