This is the first time I hear about this problem. Before there were no other users of our journal with the same problem.
The user told me today that he also tried to register using a different e-mail - creating a new profile - with a new username:
“When I pressed ‘register’ - all my writing in the box just disappeared, in the same way. I haven’t received any ‘welcome - you have been registered e-mails’, and I’ve just tried logging in with this new username/password identity - and the same problem happens again. The words just disappear from the log in and password boxes and nothing happens. (But no error message).”
Thank you for the additional details. It seems that the issue is specific to this user, perhaps you could suggest that they use a different browser and see if the problem still occurs.
Kind Regards,
Patricia M.
Public Knowledge Project Intern
In addition to @pmangahis’s suggestion, if you haven’t tried this yet, I’d suggest disabling session_check_ip in your config.inc.php file. If the user’s IP address keeps changing due to the specifics of their Internet connection, that could explain the behavior you’re seeing.
Regards,
Alec Smecher
Public Knowledge Project Team
I suggested our user to use a different browser. This solved the problem.
Because the problem is solved now I did not ask our adminsitrator to change session_check_ip in our config.inc.php file. I cannot do this myself as a journal manager. So we did not check this suggestion.