Reviewers can't receive email

Dear All,
When I invite reviewers, they don’t receive the email of invitation; please guide me on how to solve this problem.

Hi @Ali2,

This could be any number of issues - it’s hard to say. Are other emails that OJS is sending out being received? Also, what specific version of OJS are you using (e.g. 3.3.0-13)? Please include this in your posts in the future.

-Roger
PKP Team

I am using OJS 3.3.0.12. please tell me how to solve the problem. it make me tired of sending email to authors and reviewers from another email, when automatic emails cant send.

Hi @Ali2,

Not being able to access your particular configuration, I can’t say for certain what the issue might be, but you may wish to have a look at our email documentation here for some potential troubleshooting options: https://docs.pkp.sfu.ca/admin-guide/en/deploy-email#troubleshooting-problems-with-emails

-Roger
PKP Team