Reviewers cannot receive email notifications

shakirsoc · October 18, 2022, 2:25am

I am using OJS 3.3.0.10. Since last couple of weeks i am facing a problem that when i invited the registered reviewers to review a manuscript they cannot receive the email notifications in their emails. Also it shows in my journal associated email account that email to this users failed.
This problem as i observed mostly happned for gmail accounts. I mean those registered users who used gmail accounts cannot receive email notifications from the journal.
I am requesting that this is a serious issue and may be not only for me. I need guidance on how to solve it.
Thanks

rcgillis · October 18, 2022, 10:21am

Hi @shakirsoc,

You may want to have a look at other posts on this, as others have reported issues with gmail addresses too: https://forum.pkp.sfu.ca/search?q=%20sending%20email%20gmail%20order%3Alatest

In order to be able to troubleshoot, having your mail logs to be able to troubleshoot will be required.

-Roger
PKP Team

dagosalas · October 19, 2022, 7:36am

Hello @shakirsoc
One question: Are the email domain used by your journal the same as the domain of your journal?
I mean, mail@yourdomain.com. https://yourdomain.com is it the same?
if it isn’t, Gmail will be labeling your emails as dangerous.
My recommendation is to use an email address that is the same domain as the journal.

shakirsoc · October 19, 2022, 8:34am

Thank you so much @dagosalas yes both domains are same. our email account associated with journal website has the same domain as the journal domain.
I do not know whats the issue is. but serious issue.
I hope it can be solved soon.
Thanks once again.

dagosalas · October 19, 2022, 9:06pm

Ok, something that has worked for me personally is to configure the DMARC and the default_envelope_sender, that way all the mail is sent from a single “official” account and you avoid that the editors or reviewers have bounced mail.

github.com

pkp/ojs/blob/0e94c3e4157636e7c3ae0ad4f2b8913ff469c926/config.TEMPLATE.inc.php#L330-L357


      
          ; Allow envelope sender to be specified
          ; (may not be possible with some server configurations)
          ; allow_envelope_sender = Off
          
          
; Default envelope sender to use if none is specified elsewhere
          ; default_envelope_sender = my_address@my_host.com
          
          
; Force the default envelope sender (if present)
          ; This is useful if setting up a site-wide no-reply address
          ; The reply-to field will be set with the reply-to or from address.
          ; force_default_envelope_sender = Off
          
          
; Force a DMARC compliant from header (RFC5322.From)
          ; If any of your users have email addresses in domains not under your control
          ; you may need to set this to be compliant with DMARC policies published by
          ; those 3rd party domains.
          ; Setting this will move the users address into the reply-to field and the
          ; from field wil be rewritten with the default_envelope_sender.
          ; To use this you must set force_default_enveloper_sender = On and
          ; default_envelope_sender must be set to a valid address in a domain you own.

This file has been truncated. show original

Try it and tell us.

shakirsoc · October 20, 2022, 6:21am

Thank you, @dagosalas the instructions you sent, should i follow these to configure the system?
Thank you for your guidance.

dagosalas · October 27, 2022, 5:31am

Well this worked for me, you can try and see if it fixes your problem, you need to modify the config.ini.php file.

shakirsoc · October 27, 2022, 7:55am

@dagosalas can you please share your email with me i really need help in this regard we can communicate in person. Please contact me at: jadhurteam@gmail.com
I shall be very thankful.