Hi,
we have encountered problems inserting metadata into the references section in submissions.
When we receive submissions with no references metadata under the publication section, we cannot update them later because all the text disappears every time we click save.
What could make this happen? We have version 3.2.0.3
I have tried searching for a similar topic, but no luck.
Hello @rcgillis,
It seems that the problem is caused by the special signs (for example, ü, İ, cł, ł) present in the authors’ foreign names or titles. If there is even one special character, it doesn’t save any.
Do you encounter the same problems?
You may also wish to try upgrading to 3.3 - but that’s not guaranteed to resolve the issue - it may be an issue with the character encoding settings in your database - as per the post I link to (but I can’t say for certain).