Describe the issue or problem
When sending a .zip file, the system displayed the message “You must provide a file stage.”. Besides the Portuguese translation not being displayed, the publisher (and I) are in doubt as to what the error is.
Steps I took leading up to the issue
Submissions > send files.
What application are you using?
OMP 220.127.116.11 (November 4, 2022 - 11:53 AM)
Have you checked your server error log file and your log console browser? It may have further info on this issue you’ve reported.
Also, are you uploading a zip file to a submission as a article file?
Good idea to check the logs, I confess I didn’t think of that. I will ask my infrastructure team to take a look.
The zip is for uploading images. There are books with a high number of images and it gets very complicated to upload them one by one, so the publisher is doing tests by sending a .zip package. Isn’t this a good practice?
If your server allows you to upload zip file format and this file size is below the memory/upload limits, it wouldn’t be an issue.
Have you tried to upload a single file image or a TAR.gz file with those images? Just in case.
In fact I did further tests and I think it was some lack of information on the part of the publisher at the time of zip submission. I did new tests and they worked. But the central issue of this ticket is still valid: the error message presented by the system is in English, and there is already a translation for the phrase. The system does not recognize the translation.
Could you please double check whether your translation file has the following line:
This is the latest version published, if your local install doesn’t show it, you might download the correct from this github repo.
The file in our system was not with the updated translation, we updated the file and now it worked! Thank you for your help!