Problems in OJS 3.1.0.1

Software Support
1

Hello everyone,

I have several problems with the OJS 3.1.0.1. I am using PHP 7.1.14.

The first problem is that the articles that were in submissions have disappeared. The system recognizes them, but does not show them.

image

Here what the console says:

Console

The second problem: When I try to send an article, the status bar reaches 100% but does not finish uploading the file. It stays as follows:

image

Here what the console says about that:

Console-upload

I would greatly appreciate the help, I am desperate with this for a few days.

Thank you.

2

Hi @jmbarroso

Have you updated your OJS successfully? Have you cleared you cache folder after upgrading?

Regards,
Israel Cefrin
Public Knowledge Project Team

3

Hi @israel.cefrin,

I updated from 3.1.0.1 for 3.1.1.2, but it was not done correctly and generated many problems (specifically the api.submission.unknown.error). For that reason I returned to the version with which I had made the backup.

I cleaned the cache, but still with the same problem.

Thank you very much for the support!

4

Hi @jmbarroso

Have you checked your server error log?
It most likely may shows you what happens on server when you attempt load such pages/sections.

Regards,
Israel Cefrin
Public Knowledge Project Team

5

In error.log i have nothing. It´s possible??

Thank you very much @israel.cefrin

6

Hello @israel.cefrin

I do not know how, but I have solved it! I think the key to the solution was in cloudflare. I think it was blocking the cache or something like that. I deactivated cloudflare, cleaned the cache and reappeared the submissions.

Thank you very much.

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