Problem with PDFs displaying and setting changes

Software Support
1

Our OJS 2.4.8.1 doesn’t display PDFs. Besides, setting changes are not allowed.

2

Is that fresh installation? Did you change some permissions on server? Please try to be more specific how you got that error.

3

Yes, it is a fresh installation. We upgraded from 2.4.2 to 2.4.8.1 and then PDFs are not visualized. By the way, thanks for answer back.

4

Please post screenshot of what OJS tells you when is not able to display pdf.

Thanks

5

Print%20screen
Dear, here I post a screenshot. Thanks a lot, regards,
Carlo.

6

Hello, In one of my installatrions of 2.4.8.1 I do see as on image below
Screenshot_2018-02-01_19-05-56
Do you have like I do separated title, abstract, full text?

Thanks

7

Hello,
Yes, I have separate title, abstract and full text; but when I clic on PDF link then I see as on image I sent you before. Thanks a lot!

8

Do you have php error log available? Please post it so we can check what is happenning when you try to open pdf file.

9

I don’t have any php error, please, check by yourself at: http://revistas.bnjm.cu/index.php/anales/issue/view/270/showToc.
However, when I clic on the option: Print this article, then the PDF is downloaded.

10

Please check final stages of submission. Is everything OK there.
I would suggest to ask @asmecher about issue.

11

Hi all,

Some suggestions:

  • For the PDF visualization, make sure the PDF.js plugin is enabled, if it isn’t already.
  • For the trouble changing settings, I’m not sure exactly what you’re seeing, but it’s possible that you have a file permissions problem in your cache directory. Make sure OJS can administer these files. You should be able to delete all .php files in cache/, and OJS will re-create them as needed.

Regards,
Alec Smecher
Public Knowledge Project Team

1 Like
12

Thank you so much for your answer. Regards,
Carlos Luis.