Problem with Emails

Hi all,

I installed OJS 3.02 (
After registration or reset password, don’t send notification Emails.

I changed Email setting in file, but problem didn’t solve.

; Use SMTP for sending mail instead of mail()
; smtp = On

; SMTP server settings
; smtp_server = “ssl://”
; smtp_port = 465

; Enable SMTP authentication
; Supported mechanisms: ssl, tls
; smtp_auth = PLAIN
; smtp_username = “
; smtp_password = “…”

I don’t have shell access. I don’t know many things about codes and site developing. I tried to use another similar topics, but I confused.

Please help me to fix this problem


Hi @Journalist,

All the lines with ; at the beginning are commented out, so they won’t have any effect. Remove the ; from the lines you want to configure.

Alec Smecher
Public Knowledge Project Team

1 Like

Thank you @asmecher

" ; " removed, but problem didn’t solve

Email sender don’t work

Hi @Journalist

Have you tried use option tls, instead ssl, and port 587?
I’ve read on google foruns that it is a alternative.

When I used gmail smtp for the first time I had to grant the app (on the most of case Google sends you a email notification about someone trying use your account and you need grant it manually).



Thank you @israel.cefrin

I changed google security setting and problem solved

Thanks again

Problem Returned!

Hi all,

Our journal Email sender (with Gmail) is working. But we have new problem.

After clicking “forget your password” and entering “Registered user’s email”, an Email send to author including reset password link. After clicking it, New user and password will send to author.

but google block this second Email and author don’t receive new password!


Please help me to fix this problem

Hi @Journalist

Reading google support link it says that perhaps there is typing error such as: quotation marks, final period, white spaces or other kind of.

Check it to santize the email address info.

Thank you @israel.cefrin

I didn’t change default reset password email.


I tried to use yahoo mail instead gmail, but it didn’t work

Is there another mail service?


I think this issue is not about the sender, but with email receipt address. Don’t you have a test user to verify if it happens to different @domain email? If so, try to reset password with this test user to verify how it handle it.
Just to confirm that receipt email exist, check it on this tool:

It doesn’t look like a issue on sender mail service. But, about your last question, I don’t know other mail service that does SMTP role (and free).

Hi @Journalist,

Looking at the recipient address, it appears to end with (note the :). This appears to be an invalid email address.

Alec Smecher
Public Knowledge Project Team