we have a problem with the da|ra Export/Registration Plug-in for one of our journals. So far we were able to export everything without trouble, but that has changed in the last two days. When we try to register our articles the browser only shows a white site and doesn’t stop to load. Has anyone this problem, too? It only happens with this journal.
You mean the DataCite Export/Registration plugin right? Which action triggers the error? Export all unregistered issues, articles and galleys?
It seems that the request is timing out or some PHP error. Do you have access to your PHP error log? Can you try to find anything related to DataCite plugin there?
Let me know the details so we can better investigate this.
yes, it happens when we try to export all unregistered issues, articles and galleys. I also see in Mozilla that the system tries to transfer data from code.etracker.com. It seems there is a connection problem.
The Dara-Export-Plugin is from GESIS (GESIS developed it and GESIS maintaince it), thus it would be best to contact GESIS for any kind of problems with that plug-in.
The plug-in is based on DataCite-Export-Plugin, but it is not the same, so if you (or GESIS) encounter the problem that applys to the DataCite-Export-Plugin as well, it would be great to report it here…