Problem in the confirmation step of submit article

Software Support
1

Hi,
After i click the End Submission button in step four (confirmation), the page keeps loading indefinitely and does not go to the fifth step. However, the article was submied. The problem is that for the author the process is stopped in the confirmation step.

In the PHP error log file I found no error information just warns.

I am using 3.1.1.4 OJS version.

The last log in my file log:

[Tue Jul 16 17:02:16.191781 2019] [php7:warn] [pid 1323] [client 192.168.2.92:60733] PHP Warning: Declaration of PKPUsageEventPlugin::getEnabled() should be compatible with LazyLoadPlugin::getEnabled($contextId = NULL) in /var/www/html/lagos/public_html/lib/pkp/plugins/generic/usageEvent/PKPUsageEventPlugin.inc.php on line 386, referer: http://lagos-homolog.vr.uff.br/index.php/lagos/submission/wizard/2?submissionId=311
[Tue Jul 16 17:02:16.238543 2019] [php7:warn] [pid 1323] [client 192.168.2.92:60733] PHP Warning: Declaration of SubmissionSubmitForm::fetch($request) should be compatible with Form::fetch($request, $template = NULL, $display = false) in /var/www/html/lagos/public_html/lib/pkp/classes/submission/form/SubmissionSubmitForm.inc.php on line 21, referer: http://lagos-homolog.vr.uff.br/index.php/lagos/submission/wizard/2?submissionId=311
[Tue Jul 16 17:02:16.238587 2019] [php7:warn] [pid 1323] [client 192.168.2.92:60733] PHP Warning: Declaration of PKPSubmissionSubmitStep4Form::execute($args, $request) should be compatible with Form::execute() in /var/www/html/lagos/public_html/lib/pkp/classes/submission/form/PKPSubmissionSubmitStep4Form.inc.php on line 18, referer: http://lagos-homolog.vr.uff.br/index.php/lagos/submission/wizard/2?submissionId=311

2

Hi @Leandro_Coutinho,

Those are just warnings, so shouldn’t stop the system from working. I’d suggest looking further up in the log file for something containing e.g. “Fatal error”.

Regards,
Alec Smecher
Public Knowledge Project Team

3

Thank you @asmecher!
There is no error in php log file. Is there another way to try identify this error?
There seems to be some validation that the page does outside of php, because the php part is executed, ie the article is sent and saved and is available in the author submissions area after manual page refresh.

4

Hi @Leandro_Coutinho,

I’m 99% sure there should be an error in your PHP error log to correspond with this. You could also try using your browser’s inspection tools to see what the response to the AJAX request is when you submit step 4.

Regards,
Alec Smecher
Public Knowledge Project Team

5

Dear @asmecher,
I found the cause of the problem. At this stage the system triggers an email and does not complete until this email is sent. As the sending of emails on the machine was in trouble, the page was loading indefinitely.
Thanks for all the help and apologies for any inconvenience.