Problem in submission_OJS 3.3.0.3

Dear community, I have the following problem:

I received the notification that when we are making article submissions for journal indexing in OJS 3.3.0.3, the submission acknowledgment email is not being sent to the author. It appears the following message: “There was a problem sending an email message. Please try again later, or contact your system administrator”.
I am not a technical person. Kindly advise me. What is the reason that the email is not being sent to the author?
Eagerly looking forward to the reply.

Hi @Prema,

A similar error is discussed here: Notification There was a problem sending an email message. Please try again later, or contact your system administrator - #10 by ckiyan

There is some technical troubleshooting involved, so I would recommend that you contact your host and/or systems administrator to make the changes, and do what is suggested in the thread.

-Roger
PKP Team