PDF Article Not viewing and Article Downloading Statistics not working

Hi All

When Download the Article PDF file can’t showing and showing Error 404 all article same bellow Image
and Error log Bellow…
OJS 3.3.0.14 PHP 7.4

https://ijbssrnet.com/index.php/ijbssr/article/view/19/36

[31-Mar-2024 23:20:58 Asia/Dhaka] PHP Warning: Undefined variable $config in /usr/local/cpanel/base/3rdparty/roundcube/plugins/cpanellogout/cpanellogout.php on line 18
[31-Mar-2024 23:20:58 Asia/Dhaka] PHP Warning: Trying to access array offset on value of type null in /usr/local/cpanel/base/3rdparty/roundcube/plugins/cpanellogout/cpanellogout.php on line 18
[31-Mar-2024 23:20:58 Asia/Dhaka] PHP Deprecated: strncmp(): Passing null to parameter #1 ($string1) of type string is deprecated in /usr/local/cpanel/base/3rdparty/roundcube/plugins/cpanellogout/cpanellogout.php on line 18
[31-Mar-2024 23:21:06 Asia/Dhaka] [CPANELICSIMPORT: Touch file /home/ijbssrnetcom47/.cpanel/icals/.cpanel_ics_import_editor@ijbssrnet.com exists for editor@ijbssrnet.com and cpanel_run_once is true, exiting]
[31-Mar-2024 23:21:06 Asia/Dhaka] [CPANELVCFIMPORT: Touch file /home/ijbssrnetcom47/.cpanel/vcards/.cpanel_vcf_import_editor@ijbssrnet.com exists for editor@ijbssrnet.com and cpanel_run_once is true, exiting]
[31-Mar-2024 23:21:06 Asia/Dhaka] PHP Warning: Undefined array key “message” in /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcmail_action.php on line 239
[31-Mar-2024 23:21:06 Asia/Dhaka] PHP Warning: Undefined array key “message” in /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcmail_action.php on line 239
[31-Mar-2024 23:21:10 Asia/Dhaka] PHP Warning: Undefined array key “message” in /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcmail_action.php on line 239
[31-Mar-2024 23:21:10 Asia/Dhaka] PHP Warning: Undefined array key “message” in /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcmail_action.php on line 239
[31-Mar-2024 23:21:15 Asia/Dhaka] PHP Warning: Undefined array key “message” in /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcmail_action.php on line 239
[31-Mar-2024 23:21:15 Asia/Dhaka] PHP Warning: Undefined array key “message” in /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcmail_action.php on line 239
[31-Mar-2024 23:21:16 Asia/Dhaka] PHP Warning: Undefined variable $config in /usr/local/cpanel/base/3rdparty/roundcube/plugins/cpanellogout/cpanellogout.php on line 18
[31-Mar-2024 23:21:16 Asia/Dhaka] PHP Warning: Trying to access array offset on value of type null in /usr/local/cpanel/base/3rdparty/roundcube/plugins/cpanellogout/cpanellogout.php on line 18
[31-Mar-2024 23:21:16 Asia/Dhaka] PHP Deprecated: strncmp(): Passing null to parameter #1 ($string1) of type string is deprecated in /usr/local/cpanel/base/3rdparty/roundcube/plugins/cpanellogout/cpanellogout.php on line 18

Any one can solve it?

this warning mostly for cpanel…

try looking in your public_html folder for file error_log

make sure your ojs files folder path setting is correct.

[files]

; Complete path to directory to store uploaded files
; (This directory should not be directly web-accessible)
; Windows users should use forward slashes
files_dir = /home/yourhosting/yourfiles

@mohd_arshad

Also, Our Reviewer try to Submit the Reviews comment trying to upload the file. There is also no space for me to insert my comments as a reviewer in the system.

Hi @rcgillis @mohd_arshad

This is our Server Error Log

Next Doctrine\DBAL\Driver\PDO\Exception: could not find driver in /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDO/Exception.php:18
#23 /home/ijbssrnetcom47/public_html/index.php(68): PKPApplication->execute()
#22 /home/ijbssrnetcom47/public_html/lib/pkp/classes/core/PKPApplication.inc.php(362): Dispatcher->dispatch()
#21 /home/ijbssrnetcom47/public_html/lib/pkp/classes/core/Dispatcher.inc.php(116): PKPLocale::initialize()
#20 /home/ijbssrnetcom47/public_html/lib/pkp/classes/i18n/PKPLocale.inc.php(290): PKPLocale::getLocale()
#19 /home/ijbssrnetcom47/public_html/lib/pkp/classes/i18n/PKPLocale.inc.php(131): SessionManager::getManager()
#18 /home/ijbssrnetcom47/public_html/lib/pkp/classes/session/SessionManager.inc.php(131): SessionManager->__construct()
#17 /home/ijbssrnetcom47/public_html/lib/pkp/classes/session/SessionManager.inc.php(60): session_start()
#15 /home/ijbssrnetcom47/public_html/lib/pkp/classes/session/SessionManager.inc.php(170): SessionDAO->getSession()
#14 /home/ijbssrnetcom47/public_html/lib/pkp/classes/session/SessionDAO.inc.php(37): Generator->current()
#12 /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Connection.php(373): Illuminate\Database\Connection->run()
#11 /home/ijbssrnetcom47/public_html/lib/p
#10 /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Connection.php(664): Illuminate\Database\Connection->Illuminate\Database{closure}()
#9 /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Connection.php(360): Illuminate\Database\Connection->getPdoForSelect()
#8 /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Connection.php(405): Illuminate\Database\Connection->getReadPdo()
#7 /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Connection.php(961): Illuminate\Database\Connection->getPdo()
#6 /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Connection.php(926): call_user_func()
#4 /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Connectors/ConnectionFactory.php(184): Illuminate\Database\Connectors\MySqlConnector->connect()
#3 /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Connectors/MySqlConnector.php(24): Illuminate\Database\Connectors\Connector->createConnection()
#2 /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Connectors/Connector.php(46): Illuminate\Database\Connectors\Connector->createPdoConnection()
#1 /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Connectors/Connector.php(67): Doctrine\DBAL\Driver\PDOConnection->__construct()
#0 /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php(38): PDO->__construct()
2024-04-01 14:24:33.382004 [NOTICE] [685987] [T0] [115.127.121.35:59310:HTTP2-15#APVH_ijbssrnet.com:443] [STDERR] PHP Fatal error: Uncaught PDOException: could not find driver in /home/ijbssrnetcom47/public_html/lib/pkp/lib/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:38
2024-04-01 14:14:32.056869 [INFO] [685999] [T0] [115.127.121.35:59158:HTTP2-43#APVH_ijbssrnet.com:443] File not found [/home/ijbssrnetcom47/public_html/404.shtml]
2024-04-01 14:14:32.056857 [INFO] [685999] [T0] [115.127.121.35:59158:HTTP2-43#APVH_ijbssrnet.com:443] File not found [/home/ijbssrnetcom47/public_html/plugins/generic/usageStats/js/UsageStatsFrontendHandler.js]
2024-04-01 14:14:30.925926 [INFO] [685999] [T0] [115.127.121.35:59158:HTTP2-41#APVH_ijbssrnet.com:443] File not found [/home/ijbssrnetcom47/public_html/404.shtml]
2024-04-01 14:14:30.925912 [INFO] [685999] [T0] [115.127.121.35:59158:HTTP2-41#APVH_ijbssrnet.com:443] File not found [/home/ijbssrnetcom47/public_html/plugins/generic/citationStyleLanguage/js/articleCitation.js]
2024-04-01 14:14:30.562776 [INFO] [685999] [T0] [115.127.121.35:59158:HTTP2-25#APVH_ijbssrnet.com:443] File not found [/home/ijbssrnetcom47/public_html/404.shtml]
2024-04-01 14:14:30.562768 [INFO] [685999] [T0] [115.127.121.35:59158:HTTP2-25#APVH_ijbssrnet.com:443] File not found [/home/ijbssrnetcom47/public_html/plugins/generic/usageStats/js/UsageStatsFrontendHandler.js]
2024-04-01 14:14:30.557905 [INFO] [685999] [T0] [115.127.121.35:59158:HTTP2-23#APVH_ijbssrnet.com:443] File not found [/home/ijbssrnetcom47/public_html/404.shtml]
2024-04-01 14:14:30.557882 [INFO] [685999] [T0] [115.127.121.35:59158:HTTP2-23#APVH_ijbssrnet.com:443] File not found [/home/ijbssrnetcom47/public_html/plugins/generic/citationStyleLanguage/js/articleCitation.js]
2024-04-01 14:14:30.515847 [INFO] [685999] [T0] [115.127.121.35:59158:HTTP2-21#APVH_ijbssrnet.com:443] File not found [/home/ijbssrnetcom47/public_html/404.shtml]
2024-04-01 14:14:30.515839 [INFO] [685999] [T0] [115.127.121.35:59158:HTTP2-21#APVH_ijbssrnet.com:443] File not found [/home/ijbssrnetcom47/public_html/plugins/generic/orcidProfile/css/orcidProfile.css]
2024-04-01 14:14:30.515819 [ERROR] [685999] [T0] [HTAccess] Failed to open [/home/ijbssrnetcom47/public_html/plugins/generic/.htaccess]: Permission denied
2024-04-01 14:14:21.725984 [INFO] [685999] [T0] [115.127.121.35:59158:HTTP2-17#APVH_ijbssrnet.com:443] File not found [/home/ijbssrnetcom47/public_html/404.shtml]
2024-04-01 14:14:21.725957 [INFO] [685999] [T0] [115.127.121.35:59158:HTTP2-17#APVH_ijbssrnet.com:443] File not found [/home/ijbssrnetcom47/public_html/plugins/generic/orcidProfile/css/orcidProfile.css]
2024-04-01 14:14:21.725936 [ERROR] [685999] [T0] [HTAccess] Failed to open [/home/ijbssrnetcom47/public_html/plugins/generic/.htaccess]: Permission denied

Please check in your cpanel if this 3 is enable

Go to select php version

Select extension tab

Select this 3 pdo

@mohd_arshad

Yes it is enable

When you open the pdf… go to the error log and paste the error log… copy the error exactly the time you open the file…

Does this error still hapen?

PHP Fatal error: Uncaught PDOException: could not find driver in

Try this solution This solution

Hi
Same error 404

I can’t understand it…Please explain more…

When you open the pdf… go to the error log and paste the error log… copy the error exactly the time you open the file…

Does this error still hapen?

PHP Fatal error: Uncaught PDOException: could not find driver in
[/quote]

Can you explain what step did you make for the solution? Modify the folder ownership and permission. Do you do this step. If you do explain it…

@mohd_arshad

Please asked to file location

Problem is solve. The problem is permission folder for generic plugin and import export somehow change permission… only this 2 folder permission is incorrect… correct the permission and its solve… can view pdf now.

@mohd_arshad

Thanks a Lot!

@mohd_arshad

Please advice, why not Support Citation Plugin

Which one? Scopus/crossref plugin?

Citation Style Language plugin is working on your site.

Its better to create new post for new problem and post the problem with more details.