Password Reset Fail

Hi there,

We have an issue where new users can register with our journal on OJS, but the system refuses to recognise their password, even following reset. I have confirmed this myself by setting up a dummy account. Any idea how to resolve this?

Many thanks.

Hi @Ewpe,

What version of OJS are you using? (Please include this information in your posts.)

Regards,
Alec Smecher
Public Knowledge Project Team

Apologies, but I am not actually sure how to determiner that. This is where
we “house” the journal: Exeter Working Papers in Education
If you could help me identify the version, it would be much appreciated.

Dear @Ewpe,

you can click “About” menu and then “About the publishing system” to see which version of software you are using.
Hope this will help you.

Regards,
@anupent

Thank you so much. The version currently set up is 2.3.7.0. Does anyone
know if there is a particular issue with this version in terms of logging
back in once set up as a new user?

Hi @Ewpe,

That version of OJS is more than 5 years old – I’d strongly suggest upgrading rather than spending time debugging this. The lowest complexity upgrade is the latest OJS 2.4.x release, though of course you can consider upgrading to OJS 3.x when you’re ready.

Regards,
Alec Smecher
Public Knowledge Project Team

Thanks - I will see if I can get the university to do this, as they have
the overall admin rights for the system.

Many thanks again,
Mark