We are encountering an issue with the password reset functionality in our OJS instance. When a user attempts to reset their password by providing their registered email address, the system displays the following message:
“A confirmation has been sent to your email address if a matching account was found. Please follow the instructions in the email to reset your password.”
However, users are not receiving the password reset email, even though they are providing the correct registered email address.
Thank you for your response, and we appreciate your prompt attention to this issue.
To address your questions:
The problem we are encountering is only occurring when users try to reset their password. Other functionalities, such as workflow submission and other system-generated emails, seem to be working correctly. The issue specifically affects the delivery of password reset emails.
We are currently using OJS version 3.4.0.1,
ojs is installed in aws server and we use simple mail service foe email to be sent.