One or more files could not be uploaded

[toddbenton]

I have a new install of OJS 3.4.0.8 running on PHP version 8.2.28 on Direct Admin control panel on a subdomain at https://journal.westernfieldornithologists.org
OS: Linux
Apache Version: LiteSpeed
Dbase: 10.6.20 Maria DB

I installed OJS using Softaculous and was able to set up the basic configuration but when I try to upload a logo and images, I get the “One or more files could not be uploaded” error message same as this thread:

One or more files could not to be uploaded

I upgraded ojs to ojs3.4. My PHP version is 8.3.4. I counter by an error in uploading files when PHP is fpm. As i set it to FCGID, there is no problem. It is the reverse of my other journals. PHP log is : Failed to open stream: Permission denied in /home/reapress/domains/ceai.reapress.com/public_html/lib/pkp/classes/file/FileManager.php on line 185 [Screenshot 2024-06-22 163404]

I see the solution in that case was: “changed ownership to the administration username of the server.” I did this but I still cannot upload files.

Via MySQL I changed the username of the site administrator to the admin username of the server. Then I tried to upload the file and got the same error message.

I checked the error logs and I don’t have any error log entries for this subdomain or in any log folders. I turned on log_errors in PHP settings for the server and display errors to On but in my Php info file display_errors is set to Off.

Please help. I am new to OJS. I have worked with WordPress for years. I thought I would be able to create any admin username I wanted. The files_dir folder also has the UID of the server.

[toddbenton]

Maybe this is the issue:

No site administrator is listed. I added the first Journal so it appears I am the Journal manager and not administrator? Can the administrator not also be Journal Manager?

[mpbraendle]

Does the public directory with and all its subdirectories have write permissions for the apache user or group?

[toddbenton]

Public folder permissions screenshots. All of the subfolders have the same permissions, except for the Journal volume (1) which is 775.

[toddbenton]

Or by public directory do you mean public_html? I tried that by adding write permissions for user and group 775 and still could not upload so I changed it back to 755.

[mpbraendle]

What does your PHP error log indicate when you try to upload a file?

[toddbenton]

That’s part of the problem. There’s nothing in the error log. So I’m in the dark about what the issue is. I’m going to hire a freelancer who understands server configuration to help me. I’ll report back what I discover in case it can help others who might have the same issue.

[toddbenton]

I installed OJS on another hosting platform that uses cPanel instead of DirectAdmin and I had no problem uploading images, so I can speculate that it has to do with default configurations within DirectAdmin.