One of our Journal Managers is reporting a problem with ordering submissions in the Future Issues. When she re-orders the submissions and clicks “Done” the changes do not save. However, when I try to do this either as Site Admin or logged in as her, I can’t even drag and drop submissions to different sections. I’ve confirmed that all the relevant user roles have Production access so that’s not the issue. I’ve also confirmed that the correct/desired section is selected in the Submissions and Publication Metadata but the submission keeps appearing in the wrong section and cannot be moved (eg. Submission listed as in the Article section appears in the TOC in a different section. I cannot re-order to make it appear in the correct section). Any suggestions?
We’re really struggling to figure this one out and our journal managers are behind on publishing their latest issue. Is there anyone who can help troubleshoot?
When she re-orders the submissions and clicks “Done” the changes do not save.
I’m not able to reproduce this particular issue, even if I log in as a Journal Manager. Can you check the following things that may help us reproduce this:
Aside from Journal Manager, what other roles does this user have?
When logging in as the user, do you run into the same problem? If so, can you check your browser’s console log for any errors? Please also check your server’s error log and report back anything you see.
However, when I try to do this either as Site Admin or logged in as her, I can’t even drag and drop submissions to different sections.
It’s not possible to change an article’s section from the issue TOC. You need to go to the submission’s workflow (Submissions > Archives > Click on the submission), and then click the Metadata link at the top, and change the Section there.
It sounds like you may have already done this. After changing the section and saving, try going to the Production stage and clicking the Schedule for Publication button. Try scheduling it in a future issue, save, click Schedule for Publication and schedule it in the correct issue. That may “reset” the entry in the issue TOC (I’m just guessing here, though).
You’re correct, I wasn’t able to change the sections using this path either: You need to go to the submission’s workflow (Submissions > Archives > Click on the submission), and then click the Metadata link at the top, and change the Section there.