OJS3.0.2 submission notification email is empty after Upgrade from 2x

Software Support
1

We just upgraded our OJS form 2.4.8-2 to 3.0.0.2
After the upgrade, when the author makes a submission, the email acknowledgement to the author is fine but the email to journal contact and editor is completely empty. What is the solution here?

2

Hi @Pubrec

Did you check your log server to verify some PHP error about those emails notification?

Regards,
Israel Cefrin
Public Knowledge Project Team

3

Yes. Nothing in the log indicating error relating to the issue.

4

Hi @Pubrec

If you check in the “Prepared Emails” section of your workflow settings, do you see the templates ?
Can you see if Submission Ack has a content text and it is correct?

Regards,
Israel Cefrin
Public Knowledge Project Team

5

We had to make the change in DB to fix this issue. All the template files were there and had content.

6

Could you describe what you made to fix? To serve as a help in forum to futures similar questions.

Regards,
Israel Cefrin
Public Knowledge Project Team

1 Like
7

We added 2 entries into: email_templates_default, and email_templates_default_data. Those entries were not ported to those tables following the upgrade from 2x.

1 Like
8

Hei,
Can anyone explain what were/was added ? We are encountering the same problem.
-Obi

9

Hi pubrec
I have exactly same problem, can you please share the steps for solving this problem.
Best
Baris