Running OJS-184.108.40.206 a journal has major issues.
I just wanted to get back in touch about resolving the issues with our OJS site. We received a new submission recently (last name: Kallemeyn), which the author submitted as an “article”. This should be assigned to our editor-in-chief, Robert S. Instead, the system shows that it was assigned to all of our editors (very confusing), but even more troubling is that when I log in as Rob I cannot view the article under “editing”. When I log in as Isabelle (our practice note editor), I can view the article under “editing”, but I cannot re-assign to Rob. This type of issue could undermine our operations (ie. possibility of submissions getting lost in the system), so we must resolve this ASAP. In general, I think our website needs to undergo a round of testing, as there are many malfunctions that have arisen since the last system update which need to be resolved.
Any suggestions to resolve these issues?