OJS is creating problems

Dear software support specialist

I have installed OJS 3.2.1.1 and it is creating problems. After configuration and taking articles, it has become unstable. Following are some of the persistent issues I am facing nowadays:

  1. It is not registering new submission.
  2. Occasionally, it is not allowing log in even the user name and password is correct.
  3. Having admin rights, it is not allowing any change in configuration.
  4. When we click on the register tab, it goes on blank page showing Http error 500
  5. Is there any possibility to backup data and configuration and then reinstall the software.

Please answer these problems and suggest to me whether I have done something wrong or there is some other issue. I have error log file for the reference if needed.

Azhar Munir

Hi @azharmunir18,

Start with these:

  1. Occasionally, it is not allowing log in even the user name and password is correct.

If you haven’t already, try turning session_check_ip in your config.inc.php configuration file to Off.

  1. Having admin rights, it is not allowing any change in configuration.
  2. When we click on the register tab, it goes on blank page showing Http error 500

Check your PHP error log for details.

Regards,
Alec Smecher
Public Knowledge Project Team

Hi @asmecher
Thank You Alec
should I share error log file with you

Hi @asmecher

This issue is solved through PhP upgradation from version 7 to 7.3
thank you for the suggessions