OJS Installed Plugin Keeps Loading

OJS Installed Plugin Gallery keeps loading, but is not displaying plugins. The issue occurred after I tried to install the shareiff plugin initially the old and then the new veriosn. (25/10/2024)

Initially installed the Shareiff plugin
Then as it was not working- deleted it
Then upgraded it with [shariff-3_4_0-1.tar.gz]
Then as it was not working deleted it
Then tried to install the older Shareiff plugin
Then it did not install and the installed plugin gallery was not opening

What application are you using?
OJS 3.3.0.10.

Additional information
Pl


ease add any screenshots, logs or other information we can use to investigate this problem.

Hi @editorkjp,

In instances where you see continual loading like this it is best to check your PHP error logs for errors there - can you do that and report back on what error messages are found there?

-Roger
PKP Team

As Roger pointed out, the PHP error log from the exact moment you access this page should predict the specific problem.

This usually occurs when a plugin incompatible with the current version of OJS is installed. Removing it from the folder directly on the server usually solves the problem.

How do I get the error code from cpanel. The error occured on 25 october

I simply uninstalled the shareit plugin and things came to normal. Thank you for your guidance

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