We are using OJS 220.127.116.11. we are facing problem of notification opening. when I login through admin id, the notifications Bell icon shows 80 notifications but when i click on it it change to reloading. the waiting/reloading option appears for long time and didn’t open.
anyone help please
Are you able to see anything in your PHP error log that might point to what is occurring here?
Hello @rcgillis ,
thanks for response. we are using shared hosting, in error log there is no message about, may be it is because of that when i click on the notifications (bell icon) it change to reloading and for long time nothing shows until I close it.
this issue is only on admin account all other authors account (id) are working and having no problem.
Hi @rcgillis ,
I have solved the issue through this command
DELETE FROM notifications;
DELETE FROM notification_settings;
now all the old notifications cleared the now I can view the new-one.
thanks for your response…