[OJS 3.4.0.10] usageEventLogs files are not moved to stage folder

Software Support
1

Describe the issue or problem
I updated the system from 3.3.0.x to 3.4.0.10, everything was fine, but after a couple of days I noticed that it was no longer processing the .log files in the “usageEventLogs” folder; the files remained in that folder and were not being moved. Checking the files in the “scheduledTaskLogs” folder, I saw that the last time statistics were processed was the day before the update. I don’t know how to solve the problem because I don’t have a file where I can check if there is any kind of error. It seems that the process of processing the statistics files has stopped.

What application are you using?
For example, OJS 3.4.0-10

Can you assist me in resolving this difficulty?
Thanks

Bye
Tiziano

2

Hi @Tiziano,

The way the “scheduled tasks” was coded has margin for errors (this is a solved problem at OJS 3.5), for example, if a random failure happens in one of the tasks, it might block the execution of the others. The output of this query might help us:

SELECT * FROM scheduled_tasks;

Please, take a look at the error log of your server, it might contain the answer as well.

Best,
Jonas Raoni